T&Cs

 About

This website and its service are operated by “made at mine” (we). We are registered in England and Wales under company number 07793467 and with our registered office address at 14a Hartfield Crescent, Wimbledon, SW19 3SD.

T&Cs

By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them.

Delivery

All items currently offer free postage to UK addresses (unless stated otherwise on the product page). If you wish to have delivery to an international address please get in conact. 

Returns and Refunds policy

For most products, you have 14 days to cancel the order or exchange the item. The cancellation period will expire 14 days from the day on which you receive the goods you have ordered. This applies to cancellable goods (there’s a guide below to help you see what’s cancellable and what isn’t).

Any refunds processed will go back onto the card used to pay or the PayPal account used to purchase; within 14 days of informing made at mine that your order is being returned or cancelled. 

Can I cancel or return my order?

Unfortunately, some items are non-cancellable and non-refundable:

  • Anything that’s made to your specific requirements (ie: outside of standard customisation options offered as standard), is personalised or otherwise can't be resold due to a bespoke element

To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.

How to cancel an order

If your order is cancellable and you wish to cancel or return an order please email: madeatmine@gmail.com stating the reason for cancellation/ return. Please check to see if your item is cancellable before retuning.

How to return an item

1- Email made at mine to advise that the item is being returned

2- Package item appropriately 

3- Send item to: Made at Mine, FAO: Claire Smith, 14a Hartfield Crescent, Wimbledon, SW19 3SD

Please don’t destroy or throw away any product, even if it’s faulty, before you have spoken to made at mine and agreed that doing so won't affect any refund you may be entitled to.

Made at Mine operates within the consumer contract regulations. If you have any question please do get in contact: madeatmine@gmail.com 

Payment

All prices are shown in GBP (£) and are only payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination to choose to have the item delivered. All prices displayed do not include VAT or other sales taxes as made at mine is not VAT registered.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun. If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Privacy Policy & Data Protection

This privacy policy sets out how made at mine uses and protects any information that you give made at mine when you use this website.

Made at Mine is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Made at Mine may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th March 2015.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to your order- for example a birth date

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You will always be able to unsubscribe to these emails however.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at madeatmine@gmail.com. We will promptly correct any information found to be incorrect.

Last updated: 15th March 2015